Terms

These terms are between you and Samuel Imoisili (a sole trader, trading as Keyring), who runs Keyring, of 47 Russell Gardens, London, England, NW11 9NJ. By opening an account, or by using a link Keyring sent you, you agree to them. The privacy notice explains how Keyring uses information about you, and the cookies page what it keeps on your device. To contact Keyring about these terms or the service, email support@usekeyring.co.uk.

Keyring is one shared workspace for a residential sale in England and Wales, from the offer to exchange of contracts. It shows everyone on a sale where it’s up to and who has the next step, keeps the sale’s documents and messages, and drafts enquiries and chase messages for people to approve.

Keyring isn’t an estate agent, a conveyancer, a lender, a mortgage broker or a surveyor, and doesn’t act for any buyer or seller. The professionals on a sale do that work and keep their own professional duties.

• Conveyancing firms and estate agencies open an account from the home page, with an email address at the business itself.
• Mortgage brokers and surveying firms join by invitation, to a sale or from Keyring.
• Buyers, sellers and managing agents join a sale by the link they are sent, and don’t need an account.

You must be 18 or over. Keyring covers sales in England and Wales only.

Keyring signs you in with links sent to your email, so keep your email account secure and don’t forward a sign-in or invitation link: whoever opens it is signed in as you. Tell Keyring straight away if you think someone else has used your account.

A firm’s or an agency’s admins decide who is on its team, and are responsible for what their colleagues do in Keyring for the business. Colleagues invited to a sale from the business’s own email domain join its team, unless an admin switches that off on the Business page.

Keyring summarises, flags and drafts. It doesn’t give legal, survey, financial or mortgage advice: ask your conveyancer, surveyor or broker. Keyring’s AI reads documents and emails, flags what it finds and drafts messages to help you, but it can be wrong or miss things, such as an issue in a contract pack, a search or a survey. Everything it makes is marked as drafted by Keyring, cites where it came from where it can, and waits for a person to approve it before it is sent, unless that person has chosen to let it go without asking. Check a draft before you send it, as you would anyone else’s.

Keyring doesn’t give legal advice, and a person approves everything it drafts. That includes survey triage, which points to where a survey report raises an issue and drafts a next step: it isn’t a surveyor’s opinion or legal advice, and whoever approves a draft is responsible for what they send.

A step Keyring marks done from an email is quoted in the sale’s history so you can check it, and can be undone. Keyring never marks exchange or completion from an email.

You are responsible for checking and reviewing everything Keyring’s AI produces or does for you before you rely on it or send it. If you or your business choose to let something go without approving it each time, such as routine reminders sent without asking you, or any other automatic sending you switch on, that choice is yours, and so is what it sends.

Keyring doesn’t hold or move money, and never asks for bank details. It blocks them from messages. If anyone asks you to send money to new or changed bank details, phone your conveyancer on a number you already know before you pay.

Your regulated duties stay yours. In particular:

• Your professional advice to your clients, and your own checks. Keyring’s AI helps you read and draft, but checking what it produces before you rely on it or send it stays with you.
• Your customer due diligence under the Money Laundering Regulations 2017. Keyring collects evidence and shows it as uploaded, not verified; it never decides whether a check is passed.
• Your registration for anti-money laundering supervision (with HMRC for estate agency businesses), and your membership of a redress scheme.
• The material information in your listings, and passing offers to sellers promptly and in writing.
• Your own records. Export what you must keep to your own systems. Keyring keeps copies of the evidence you could open for your checks for 5 years after a sale ends, as a safety net, not as your record-keeping system.
• Telling your clients how you use their information, including the statement the Money Laundering Regulations require.

For most of what happens on a sale, Keyring is responsible for the information itself. Where Keyring keeps information only for your firm (the client details you enter before a client joins, your list of sales, and copies of evidence kept for your checks after a sale ends), it does so as your processor, and agrees to:

• use it only to run Keyring for you, as these terms and your use of Keyring instruct, unless the law requires otherwise;
• keep it secure, and let only the people the permission rules allow reach it;
• use only the suppliers named in the privacy notice (Supabase, Vercel, Resend and Anthropic), and tell you before adding another;
• help you answer people who ask about their information, and with your own assessments;
• tell you without undue delay about a breach affecting it;
• delete it on the schedule in the privacy notice, or when you ask, unless the law requires it to be kept;
• give you the information you need to show these promises are kept.

These promises are part of your agreement with Keyring under these terms.

Don’t use Keyring to:

• upload or send anything illegal, including content that harasses, threatens or defrauds anyone;
• pretend to be someone else, or join a sale you have no part in;
• try to see information that isn’t yours to see, test Keyring’s security without permission, or copy its data in bulk;
• send people messages they haven’t asked for, or put bank details in a message.

Reporting a problem

If you see something on Keyring that is illegal or harmful, report it with the form on Your data or by writing to privacy@usekeyring.co.uk. Keyring reviews every report, takes down what breaks the law or these terms, and tells you what it did. Messages and documents are seen only by the people on the same sale, who are invited by name.

Keyring can remove content and suspend an account that breaks these terms. If that happens to you, Keyring tells you why, and you can complain using the same form.

What you upload stays yours. You let Keyring store it, show it to the people allowed to see it, and process it to run Keyring for you, including having its AI read sale documents and emails. Only upload what you have the right to share.

Keyring doesn’t charge yet. When billing is switched on, it will charge for starting a sale and for automating a side of one. Whoever starts a sale pays £25, and any other business invited to the sale can automate its own side for £25. Each business gets some sales free first. Prices exclude VAT, which is added at checkout. Businesses are told the price and asked to agree before anything is charged. Buyers and sellers never pay. See the pricing page.

A business may also pay Keyring a fee when it accepts a client who found it through Keyring’s directory. The business pays it, never the client. It never affects whether, where or how a business is listed or shown, and no business can pay for a higher place.

Keyring is provided as it is and as available, to the extent the law allows. Keyring takes care in running it, but it doesn’t promise that it will always be available or free of mistakes, and it isn’t responsible for a decision you make on the strength of something it shows or drafts without checking it with your professional.

To the extent the law allows, Keyring isn’t responsible for loss caused by relying on something its AI produced that you didn’t check, or by something you or your business chose to let Keyring send without approving it each time. That responsibility is yours and, where you use Keyring for a business, your business’s.

To the extent the law allows, Keyring isn’t liable to a business for loss of profit, business or goodwill, or for any loss that wasn’t a foreseeable result of its breach, and its total liability to a business for everything arising from its use of Keyring in any 12 months is limited to what that business paid Keyring in those 12 months. For a business, these limits and exclusions apply only as far as they are reasonable under the Unfair Contract Terms Act 1977.

Nothing in these terms limits anyone’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn’t allow to be limited, and nothing affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015.

You can stop using Keyring at any time, and ask it to delete your information from Your data. A firm’s or an agency’s admins can remove a colleague from their team. Keyring may suspend or end an account that breaks these terms, and will say why. Keyring may change the service, and will give reasonable notice of a change that matters or of ending it.

If these terms change in a way that matters, Keyring will tell you before the change applies. The date at the top says when they last changed.

These terms are governed by the law of England and Wales, and its courts deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings there.